PRIVACY POLICY

Thank you for visiting the website of “Antonopoulou Theofano & SIA S.A.”, located in Elefsina, Sikilianou & Vizyinou, P.C. 19200, tel. +30 210 5560140 / 210 5560001 (hereinafter referred to as “the Company”).
Before using our website, please read this Privacy Policy carefully.

Introduction

The Company, as Data Controller, informs you about the way it collects and processes information concerning you.

Personal Data (PD) means any information referring to an identified or identifiable natural person.

Protecting your personal data is very important to the Company, which takes all necessary measures in this direction when you visit its Website.

This Privacy Policy describes the types of information we may collect during your visit to our Website and explains how we use such information. When you voluntarily provide us with personal information, such as your name, address, or email address, we treat this information with strict confidentiality. Unless otherwise specified in this Privacy Policy, no personal information is sold, rented, publicly disclosed, or shared with other companies, organizations, or websites.

As stated in the Website’s Terms of Use, the services provided through this Website are intended for a general audience, are not directed toward children, and do not knowingly collect personal information from children under 16 years of age.

This Privacy Policy applies to all users of the Website. It also applies to the collection and use of your personal data by the Company (e.g., information that identifies a specific person such as full name or email address).

What Information We Collect

When you visit the Company’s Website, we may collect certain data from you, some of which may be of a personal nature. This data may include your browsing history, IP address, screen resolution, browser type, operating system and settings, access times, and referring URLs. If you use a mobile device, we may also collect information identifying your device, its settings, and your location.

The Company reserves the right to collect non-personally identifiable information about users [browser type, computer type, operating system, Internet service providers, etc.] and/or monitor IP addresses using technologies such as cookies.
Cookies are small text files stored on the user’s hard drive that cannot access documents or files on the user’s computer. They are used to facilitate the user’s access to specific Website services/pages and for statistical purposes.

If you wish to contact us through the contact form, we will collect your name and email address.

If you subscribe to the Company’s newsletter or register as a member of our Website we will collect and identify you via your email address. If you contact us, we may also request additional personal details such as name, surname, address, telephone, and fax.

Use and Disclosure of Personal Data

We use your personal data to respond to your requests, provide website browsing and product sales services, send newsletters, and communicate with you about matters concerning you.

The personal data collected through our Website is shared only with public authorities when there is a legal obligation, and only if you request it or give your consent. Data may also be transferred to other electronic platforms when necessary to fulfill our contractual obligations to provide the products or services you requested.

Storage and Protection of Personal Data

The data center where your personal data is stored is located in Greece, and backup copies are also stored there.

Retention Period of Personal Data

The retention period of your personal data is defined as follows:

• If you complete the contact form, your personal data will be kept for 10 years.
• If you subscribe to our newsletter service, your data will be kept for 10 years. You may, however, inform us at any time that you no longer wish to receive newsletters by sending an email to {relevant email}, in which case your data will be deleted.
• Personal data collected for product purchases or service/warranty support will also be kept for 10 years in our records.

After the expiration of the legal or tax retention period (where applicable), your personal data will be deleted/destroyed.

Your Rights Regarding Personal Data Processing

You have the right to obtain information about your personal data stored by us at any time, free of charge, in accordance with applicable law. We may request proof of identity or other identification details before providing such information. In certain cases, we may not be able to provide access to specific data—for example, if it relates to other individuals or is retained for legal reasons. In such cases, we will explain why access cannot be granted.

You have the right to request the correction or updating of your data, and the Company will promptly make the necessary changes.

You have the right to request the deletion of your personal data, and the Company will promptly delete them. However, in cases where legal or tax obligations require mandatory retention, deletion may not be possible. We will inform you of the reasons and duration of such retention.

You have the right to request the cessation of processing of your personal data, and the Company will act accordingly. If not possible, we will explain why.

You have the right to request the restriction of processing, and the Company will promptly comply. If this is not feasible, we will inform you of the reasons.

You have the right to request the transfer of your personal data to another organization, and the Company will proceed accordingly. However, in certain justified cases, such requests may not be accepted.

If it is proven that a data breach has occurred on the Company’s part resulting in material or non-material damage, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA).

To exercise any of the above rights, ask questions about this Privacy Policy, or need assistance with privacy-related matters, please contact our Privacy Team at:
info@heroktio.com

Changes to the Privacy Policy

The Company may amend this Privacy Policy from time to time. Please check the “Effective Date” at the beginning of this Policy to see when it was last revised. Each revision takes effect once the updated Policy is posted.

If we make significant changes that expand our rights to use personal data we have already collected from you, we will notify you and provide an option to consent to the new use of your data.